Privacy Policy

We (referred to as “We”, “Us” or “Our”) are committed to protecting your personal information and your privacy.

This Privacy Policy explains how we collect and store the information you provide through the official website Coldwell Valnex (the “website”).

We will uphold these principles:

• To ensure transparency about how we collect and process your personal information:

Our goal is to help you make informed decisions about how your personal data is used and processed. That’s why we created this official website. We use a range of methods and procedures to share clear, relevant information about how it works and how we handle personal data.

If we determine that you require specific details, we’ll provide them at the appropriate date and time.

We’re here to answer any questions and clarify any legal limitations that may apply. Contact us by email at: info@coldwell-valnex.com

• Your personal information will be used solely for the purposes outlined in this policy.

Personal Data may be processed by us for various purposes, including to provide our official website and connect you with third-party trading platforms (the 'Services'); to improve the site; to protect our rights and interests; to support the maintenance and delivery of the Services; to comply with legal and regulatory obligations; and to perform administrative and business activities that enable the provision and use of the Services.

We also process personal data to better understand your preferences and needs.

• To access essential tools for protecting your personal data rights:

To help you exercise your rights, we have robust processes in place. Contact Us anytime to request access to your Personal Data. We can correct or delete it, restrict its use for specific purposes or in general, and transfer your information to you or to a third party. We will make every reasonable effort to accommodate your requests.

• Protect your personal information:

Although we cannot guarantee the absolute security of your personal data, we remain committed to continually implementing a range of safeguards and best practices to protect it.

Our privacy and security policy is comprehensive.

1. The Scope?

This policy outlines the types of personal information the company collects about individuals and explains how it is processed, shared with third parties, and safeguarded.

This Policy covers information relating to an identified or identifiable individual (natural person). An identifiable individual is someone who can be identified directly, or indirectly through a combination of other information we hold or can reasonably access.

This Policy defines “processing” as any activity that involves the use or collection of personal data. It includes the management, organisation, and storage of personal data.

Our services are intended for a general audience and are not designed for anyone under the age of 18. We do not knowingly collect information from individuals under 18 or allow them to use our services, including our official website. If we become aware that we have received information from a minor, we will delete it as quickly as possible.

2. What personal information do we hold about you?

If you access our services or channels, or visit our official website, we may collect personal data. In some cases, we will ask you to provide this information directly. In others, we collect it by analysing how you use our services and channels, or by receiving information from our third-party partners.

3. You are under no obligation to disclose personal information to the company, and there are no consequences for not doing so.

You are not required to provide us with personal data. However, in some cases, if you do not provide certain personal data, we may be unable to deliver our services or you may be unable to access the website.

4. What types of personal data do we collect? When you visit our website, we may collect the following personal information:

This includes details from your online activity log and traffic data (such as IP address and date and time of access), your preferred language, software crash logs, browser type, and information about the device you use. The information we collect is non-personal and cannot be used to identify you.

Personal Data We receive from you: Any personal information you voluntarily provide to Us when you connect to an online trading platform operated by a third party through Us.

Personal information you submit directly to third-party trading platforms to facilitate trading includes your full name, address, phone number, and email address.

5. Legal basis and purposes for processing personal data

The company processes your personal data for the purposes outlined in this section and in accordance with the applicable legal bases.

Without a valid legal basis, the company cannot use your personal data. The legal grounds that allow the company to process your personal data are:

• You have consented to the processing of your personal data for one or more purposes. This includes situations where you submit personal information through our official website so that we can transfer that information to a third-party trading platform.
• The company or a third party may need to process data to pursue their legitimate interests—for example, to improve our services or to defend legal claims.
• Processing is necessary to comply with a legal obligation.

For more details about the processing activities we undertake to protect legitimate interests, please contact us by email.

Below is a list of the purposes and legal bases for how we may use the personal data you provide.

6. Transfer of Personal Data to Third Parties

The company may also share personal data with third-party service providers—such as hosting and storage providers—for purposes such as processing IP address information and conducting user experience analysis.

You may also request that we share specific personal information about you with third-party trading platforms. When you make such a request, we will provide the personal information you have given us to those third-party platforms. Their use of your information is governed by their respective privacy policies. Your personal information may be shared with multiple trading platforms.

The Company may share personal data with related entities or business partners. This enables the Company to access the resources necessary to enhance and improve the products and services it offers to customers.

If necessary to safeguard third-party rights or assets, the Company may disclose personal data to regulatory, local, or other official authorities.

We may also share personal data about you with potential investors or buyers, or with lenders to the company or any other company in the group of companies, in the event such a transaction takes place (including the transfer or sale of assets belonging to the company or any other company within the group), or as part of any merger, restructuring, consolidation, or bankruptcy of the company or any other business within the group.

7. Cookies and Third-Party Services

We may use third-party services on our website, including advertising partners and analytics providers. These third parties may also use cookies or other technologies.

Cookies are small text files stored on your device when you visit or access the website. We use cookies to collect information about your preferences and browsing activity to improve your experience, remember your settings, and personalize the products and services you see. Cookies are also used for statistical and analytics purposes.

Some of the cookies we use are session cookies. These are stored on your device temporarily and are deleted when you close your browser. Others are persistent cookies, which remain on your device for a period after your browser is closed. They help the website recognize you as a returning user and make it easier to return to the site.

Types of cookies:

We may use them according to their intended purpose:

Cookies are blocked or have been removed.

To block or delete cookies, adjust your browser's settings. Below are links with instructions for several popular browsers.

• firefox
• Microsoft Edge
• Google Chrome
• safari

However, please note that some or all of the website's features and functions may not work as expected if this occurs.

ONLINE TRACKING NOTICE

The Company will retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or for longer periods as permitted by applicable laws, regulations, policies, or orders.

We will share your information with third-party trading platforms for 12 months. If you consent, we will continue sharing your data for an additional 12 months.

We routinely review the Personal Data we hold to confirm whether it remains necessary.

9. Transfers of personal information to another country or an international organization

Your personal information may be transferred to other countries (that is, to a third country—any country other than the one in which you reside—or to international organizations or other jurisdictions). Company takes all necessary steps to protect the personal data you provide and ensures that users can exercise their rights and access effective legal recourse.

These protections and safeguards are available to all residents of the EEA (European Economic Area).

• Transfer to a third country or an international organization that the European Commission has determined ensures an adequate level of protection for personal data transferred to it, in accordance with Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “GDPR”).
• The transfer is made pursuant to a legally binding and enforceable agreement between public entities or authorities under Article 46(2)(a).
• The transfer complied with the European Commission’s Standard Contractual Clauses adopted under Article 46(2)(c) of the GDPR. You can review these Clauses on the European Commission’s official website at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

The Company can provide details about the security measures it uses to protect your personal data when it is transferred to third countries or international organizations. Please email us at info@wealthwaydigital.uk.

10. Security of Personal Information

We have implemented appropriate organizational and technical measures to protect personal data, including safeguards to prevent accidental or unlawful destruction, loss, or alteration.

We cannot guarantee or warrant the error-free security of your personal data. We are not liable for any intangible, incidental, or consequential damages arising from the use or disclosure of personal data. This includes, without limitation, any disclosure resulting from transmission errors, unauthorized third-party access, or other causes beyond our control.

Where required by law or by obligations beyond our control, we may be required to disclose your personal information to third parties, including public authorities. In these circumstances, we do not control how those third parties secure your personal information.

No method of transmitting personal data over the internet is entirely secure. The Company cannot guarantee the security of any personal data you send to us online.

11. Hyperlinks to third-party websites

This website may include links to third-party websites and applications. These third-party services are not operated or controlled by the company. We are not responsible for how those sites or apps collect or process personal information. This Policy does not apply to any activities conducted through such sites or apps.

When visiting any third-party websites or apps, we recommend reviewing their privacy policies before deciding whether to access or use their services. We also suggest doing so before sharing any personal data with them.

12. Changes to this Policy

This Policy may change at any time. If we update it, we will notify you by posting the revised Policy on our official website. For significant changes, we will endeavour to notify you through methods we consider appropriate and will also publish an announcement on our website. Unless explicitly stated otherwise, any amendments take effect upon publication of the revised Policy.

13. Your rights regarding your personal information

You have the right to ask us to verify the accuracy of the personal data we hold about you, correct any errors, and delete any personal data we do not need. You may also restrict certain types of processing of your personal information.

If you reside in the EEA, please visit this page:

These rights apply to the personal data you provide. To exercise any of your rights, please email your request to the address below.

Access rights

The Company can verify the accuracy of the personal data it processes about you. If so, you may access your personal data.

The Company can provide an electronic copy of the personal data it is currently processing, upon request, and may charge a reasonable fee for any additional copies. The data will be made available electronically at your request.

Your right to access personal data must not infringe the rights and freedoms of others. If a request would be detrimental to another person’s rights or freedoms, the company may refuse to comply or limit the scope of its response.

Right to rectification

The Company is entitled to correct inaccurate personal data. You have the right to request that any incomplete personal data concerning you be corrected, taking into account the purpose of processing.

Right to Erasure

The following reasons apply: (a) Personal data are no longer required for the purposes for which they were collected or processed; (b) You withdraw your consent and there is no other legal basis for processing; (c) You object at any time, for reasons related to your particular situation, to processing based on legitimate interests pursued by us or by a third party; (e) Personal data have been processed unlawfully; or (f) Personal data must be deleted to comply with the company's legal obligation.

This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal rights.

Processing restrictions

If you have concerns about the accuracy of your personal data, you may request that the company limit the processing of your personal data.

If you request that processing of your personal data be restricted, it may only be retained with your consent, to establish, exercise, or defend legal claims, to protect the rights of another individual, or for reasons of important public interest in the European Union or a Member State.

Right to Data Portability

If processing is performed by an automated system and is based on your consent or a contract to which you are a party, you have the legal right to access and review the personal data you have provided to the company.

You may request that the company transmit your personal data directly to another controller, where technically feasible. Exercising your right to data portability does not alter your rights under the right to erasure. This right to data transfer must not infringe the rights or freedoms of others.

Right to challenge

You have the right to object at any time to the processing of your personal data where it is based on the legitimate interests of the company or a third party. This also applies to profiling based solely on those legitimate interests. If you object, we will stop processing unless we can demonstrate compelling legitimate grounds that override your rights, freedoms, and interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.

You have the right to object at any time to the processing of your personal data for direct marketing purposes.

Right to Decline Consent

You may withdraw your consent to our processing of personal data about you at any time. This will not affect the lawfulness of any processing carried out on the basis of your consent before it was withdrawn.

You have the right to file a complaint with your supervisory authority.

You may lodge an appeal with the supervisory authority established by a Member State to safeguard individuals’ fundamental rights regarding the processing of personal data within the European Union.

The laws of the European Union and its Member States may restrict your rights regarding your personal data, as described in Section 13.

We will provide the information you requested, in accordance with your rights under section 13 of this agreement, within one month of receiving your request. Where necessary, we may extend this period by up to two months, depending on the nature and volume of requests. Within one month of receiving your request, we'll inform you of any extension and the reasons for it.

Provided it does not conflict with the provisions of section 13 of the law, information you request under your section 13 rights will be made available free of charge. If a request is unfounded or excessive, particularly if repeated, we may charge a reasonable fee to cover the administrative costs of providing the information or taking the requested action. We may also decline to act.

If we have any doubts about the identity of the person who submitted your request, the company may request additional information.